Conversation Starters
It's Thanksgiving Eve, and Black Friday and Cyber Monday are almost upon us. Time sure does fly. Before you know it, it will be a new year, which got me thinking about one of the new initiatives we introduced this year to the Multichannel Musings blog...our thought leader interview series.
Each month we try to post Q&As with experts in the field of e-commerce, sales and marketing. We hope our readers enjoy the series and we're looking forward to bringing more interviews in the coming months.
As a special Thanksgiving Eve "thanks" to all the thought leaders that have helped us out this year by participating in the interviews, we wanted to offer a run down of each interview so readers could re-discover some of the insights that have been handed down in 2007. In case you've missed any, you can always access the archives here, or check out individual interviews below.
Maria Palma, Editor, CustomersAreAlways.com on Customer Service
November 15 , 2007
James Taylor, Former Vice President of Enterprise Decision Management, Fair Isaac on Smart eCommerce Decisions
October 17, 2007
Zachary McGeary, Associate Analyst, Jupiter Research on Best Practices for Proactive Service
September 26, 2007
Peter Krasilovsky, Program Director, The Kelsey Group on Local Advertising
August 17, 2007
Greg Sterling, Principal, Sterling Market Intelligence on Local Search Trends
July 16, 2007
Lauren Freedman, President, The E-Tailing Group on Online Customer Service
June 4, 2007
John Federman, CEO, eStara on Deploying Interactive Help
May 25, 2007
Jeanniey Mullen, Vice President of Email Marketing, OgilvyOne on Email Marketing Innovation
April 23, 2007
Susan Abbott, Principal, Abbott Research & Consulting on Customer Experience
March 30, 2007
John Federman, CEO, eStara on Contact Center Technology
February 28, 2007
John Ragsdale, Vice President of Research, SSPA on Creating a Multichannel Experience
January 23, 2007
While we haven't worked up the courage to ask him yet, I feel we cite Seth Godin so much on this blog that it's worth including mention of him today in our Thanksgiving Eve entry on thought leadership. His blog has sparked more than a couple of posts here during the last few months. Incidentally, Seth shares some thanks today with his readers.


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