After nearly a week, people are still chiming in about Wal-Mart's decision to go all-in on self-service for their online customer service needs.  According to John Ragsdale of the Service & Support Professionals Association, "To eliminate service options for before-sales service doesn’t sit right with me. With the holiday shopping season right around the corner, I hope other retailers don’t follow Walmart.com’s lead.  It could make for an even more frustrating shopping season than usual, and that, my friends, is a terrifying thought."

Meanwhile, Evan Schuman writes at eWeek.com, "I'm not sure what's more disconcerting. Is it that Wal-Mart believes its customers will never need Web site help or that it thinks that its Web systems are now so flawless that customer service backup is not necessary?"